Privacy Policy
Introduction
Sweet Sap Ancients ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit sweetsapancients.com or interact with our products and services, including our products.
Information We Collect
- Contact details you provide (name, email, phone) when you submit a form or contact us.
- Inquiry details (subject, message) to respond to your requests.
- Order or partnership information you choose to share for distribution, bulk, or direct orders.
How We Use Your Information
- Provide and improve our website, products, and customer support.
- Respond to inquiries, fulfill requests, and manage distribution or partnership discussions.
- Communicate updates, promotions, or news about our products when permitted.
- Maintain site security, prevent fraud, and comply with legal obligations.
Cookies
We do not use cookies or similar tracking technologies on this website at this time.
Third-Party Services
We may use trusted service providers (e.g., hosting, communications, payments) to operate our business. These providers process information on our behalf under appropriate safeguards.
Sharing Your Information
We do not sell your personal information. We may share it with service providers, where required by law, or in the context of a business transaction (e.g., merger or acquisition) with appropriate protections.
Data Retention
We do not collect or store personal data via the website except what you voluntarily provide through the following:
- Contact Us form submissions
- Email communications
- WhatsApp messages or website requests for quotes/samples related to partnership, bulk orders, or distribution
We retain these communications only as long as necessary to respond to your request, manage our relationship, and comply with legal obligations, after which they are deleted or anonymized.
Your Rights
- Access, update, or correct your information.
- Request deletion where applicable.
- Opt out of marketing communications at any time.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us using the details below.
International Transfers
Your information may be processed in countries outside your own. We apply appropriate safeguards to protect it according to applicable laws.
Children’s Privacy
Our website and products are not directed to children under 13. If you believe a child has provided us personal information, please contact us to remove it.
Security
We implement reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. The “Effective date” will indicate the latest revision.
Contact Us
Email: hello@sweetsapancients.com
Phone: +94 77 343 4876
Address: Colombo, Sri Lanka
Effective date: 2025-10-25